r788 Terms and Conditions — Please Read Before Playing

1. Acceptance of Terms

By accessing, registering with, or otherwise using the r788 Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. These Terms constitute the complete and exclusive statement of the agreement between you and r788 with respect to the subject matter hereof.

If you do not agree with any part of these Terms, you must immediately cease all use of the r788 Platform. Your continued access to or use of the Platform after any amendments to these Terms have been posted constitutes your binding acceptance of the updated Terms.

2. Eligibility Requirements

To register and use the r788 Platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. r788 does not permit access to persons under the age of 21 under any circumstances.
• You must be a natural person with legal capacity to enter into binding agreements under the laws applicable to you.
• You must not be classified as a problem gambler, and you must not be under a self-exclusion agreement with r788 or any affiliated gaming platform.
• You must register using your own true and accurate personal information. Registering under a false identity or on behalf of another person is strictly prohibited.
• You must fund your account exclusively using payment methods registered in your own name. Third-party payments are not permitted.

r788 reserves the right to request identity verification documents at any time and to suspend or close accounts that fail to meet eligibility requirements. Any balance held in an ineligible account may be withheld pending investigation.

3. Account Registration and Security

Each eligible user is permitted to hold one r788 account only. When registering, you are required to provide complete and accurate information and to keep that information current throughout your use of the Platform. You are solely responsible for:

• Maintaining the confidentiality of your account username and password. You must not share your credentials with any third party.
• All activity conducted through your account. r788 treats all actions performed using your credentials as having been carried out by you personally.
• Notifying r788 immediately via live chat support if you suspect that your account has been accessed without your authorisation or that your credentials have been compromised.
• Ensuring that your account is not accessed by any person under the age of 21, including family members or individuals with access to your device.

r788 reserves the right to verify account details at any time, including through KYC (Know Your Customer) procedures. Failure to complete verification when requested may result in deposit and withdrawal restrictions or account suspension until the process is completed satisfactorily.

4. Deposits, Withdrawals and Payments

r788 accepts deposits and processes withdrawal requests via Bangladesh's major mobile wallet platforms: bKash, Nagad, Rocket and Upay. The following payment terms apply:

• The minimum deposit amount is ৳200. r788 does not impose a maximum deposit limit for standard accounts, though mobile wallet provider limits may apply.
• All deposits must be made from a payment method registered in your own name. r788 does not accept third-party deposits. Any third-party deposit detected will result in the return of funds and may trigger a KYC review.
• Withdrawal requests are processed in the order they are received. Standard processing time is subject to the completion of any applicable verification procedures and to the operational hours of the relevant payment provider.
• r788 does not charge transaction fees on standard deposits or withdrawals. Any fees charged by your mobile wallet provider are the responsibility of the account holder and are outside r788's control.

r788 reserves the right to delay or decline any withdrawal request pending satisfactory completion of identity verification, review of account activity, or investigation of a suspected breach of these Terms. Funds associated with fraudulent activity, bonus abuse or policy violations will not be disbursed and may be permanently forfeited.

5. Bonuses and Promotions

r788 offers welcome bonuses, reload bonuses, free spins, seasonal promotions and other incentive programmes to eligible players. All bonus offers are subject to the following general conditions, which are supplemented by the specific terms attached to each individual promotion:

• Bonuses are credited to eligible accounts following fulfilment of the stated qualifying conditions, which may include a minimum qualifying deposit and the use of a specific payment method.
• All bonuses are subject to wagering requirements. The applicable rollover multiplier and permitted games for wagering requirement fulfilment are specified in the individual promotion terms. Wagering requirements must be met before any bonus-derived funds can be withdrawn.
• Bonus abuse, including but not limited to opening multiple accounts to claim the same bonus, using prohibited betting patterns to circumvent wagering requirements, or systematically exploiting promotional terms, will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.
• r788 reserves the right to withdraw, modify or cancel any promotional offer at any time without prior notice, and to void bonus winnings where any terms have been breached.

Bonus terms are communicated clearly at the point of each promotion. Players are responsible for reading and understanding the applicable bonus terms before opting into any promotional offer. Questions about specific bonus terms may be directed to r788 customer support via live chat.

6. Prohibited Conduct

The following conduct is strictly prohibited on the r788 Platform. Any player found engaging in prohibited conduct will have their account suspended or permanently closed, any winnings voided, and any balance forfeited. r788 reserves the right to report prohibited conduct to relevant authorities:

• Registering more than one account per individual, household, device or IP address, or assisting others to do so.
• Using automated software, bots, scripts or any other device to interact with the Platform in a manner not intended for human players.
• Colluding with other players to manipulate game outcomes, including chip dumping, match fixing or any coordinated betting strategy designed to circumvent the Platform's integrity controls.
• Using the Platform to process funds unrelated to genuine gaming activity, including any conduct that constitutes or resembles money laundering.
• Exploiting software errors, glitches or vulnerabilities in the Platform's code to gain an unfair advantage. Any winnings derived from a technical error will be voided pending correction.

r788 employs transaction monitoring, game integrity controls and account behaviour analysis to detect prohibited conduct. Determinations made by r788 regarding prohibited conduct are final. Players who dispute a decision may submit a formal complaint via the live chat support channel for review.

7. Responsible Gaming

r788 is committed to promoting responsible gaming and maintaining a safe gaming environment for all users. The following responsible gaming tools are available to all r788 account holders free of charge:

• Deposit limits: Players may set daily, weekly or monthly deposit limits through the account dashboard. Limits take effect immediately and may only be increased after a mandatory cooling-off period.
• Session time reminders: Players may set reminders that notify them when a specified session duration has been reached, helping them manage time spent on the Platform.
• Self-exclusion: Players who wish to take a break from gaming may request a self-exclusion period of between 7 days and 12 months via live chat support. During a self-exclusion period, the account will be suspended and no deposits will be accepted.
• Reality checks: Periodic on-screen notifications may be enabled to remind players of elapsed session time and current account balance, supporting informed decision-making during extended play.

Players are encouraged to use these tools proactively. If you feel that your gaming is no longer recreational, or that it is negatively impacting your finances, relationships or wellbeing, please contact r788 customer support via live chat immediately. r788 is committed to assisting any player who needs help managing their gaming behaviour. r788 is strictly for players aged 21 and above.

8. Intellectual Property

All content on the r788 Platform, including but not limited to software, text, graphics, logos, icons, images, audio clips, game titles, game mechanics and user interface design, is the property of r788 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Platform, except as permitted under these Terms. Any unauthorised use of r788's intellectual property will result in immediate account termination and may be subject to legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, r788, its directors, employees, agents, affiliates and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, or the cost of substitute services, arising out of or in connection with your use of or inability to use the Platform, whether based on warranty, contract, tort or any other legal theory, and whether or not r788 has been advised of the possibility of such damages.

In jurisdictions that do not permit the exclusion or limitation of liability for consequential or incidental damages, r788's liability shall be limited to the maximum extent permitted by law. Nothing in these Terms shall exclude r788's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

10. Suspension and Termination

r788 reserves the right to suspend or permanently close any account, at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms, including but not limited to the prohibited conduct set out in Clause 6.
• Provision of false, inaccurate or misleading information during registration or at any subsequent time.
• Failure to complete identity verification procedures within a reasonable timeframe when requested by r788.

Upon account closure, any remaining balance in your account will be returned to you via the payment method used for your most recent deposit, subject to the completion of any outstanding verification procedures and the deduction of any bonus funds that have not satisfied their applicable wagering requirements. r788's decision regarding account termination is final.

11. Amendments to These Terms

r788 reserves the right to amend, update or replace these Terms at any time. Where changes are material, r788 will make reasonable efforts to notify registered account holders, which may include a notice displayed on the Platform or a communication sent to the registered contact details associated with your account. The date of the most recent revision will be clearly displayed at the top of the Terms document.

It is your responsibility to review these Terms periodically to remain informed of any updates. Your continued use of the r788 Platform following the posting of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the Platform immediately and may request account closure via live chat support.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms or your use of the r788 Platform shall first be addressed through r788's internal complaints procedure, which is accessible via the live chat support channel. r788 aims to resolve all complaints within a reasonable timeframe and will communicate its decision in writing to the complainant.

r788 operates as a digital entertainment platform. Players acknowledge and accept that online gaming involves real financial risk, and that by choosing to use the r788 Platform they do so voluntarily and at their own risk. r788 makes no representations or warranties regarding the legality of online gaming in your specific jurisdiction, and it is your sole responsibility to ensure that your use of the Platform complies with the laws applicable to you.

13. Contact and Support

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint or request account assistance, please contact r788 customer support via the live chat function available on the Platform. Support is available 24 hours a day, 7 days a week. Our support team is familiar with all aspects of the Platform including payment processing, bonus terms and responsible gaming tools.

You may also contact r788 by email at [email protected]. Email responses are provided within one business day for standard queries. For urgent account matters — including suspected unauthorised access, payment issues or self-exclusion requests — live chat is the recommended contact method for the fastest response.