r788 Frequently Asked Questions

The minimum age to register and play on r788 is 21 years old. This requirement applies to all games and betting markets on the platform without exception. r788 enforces age verification at registration and reserves the right to request identity documents at any point. Any account belonging to a person under 21 will be closed immediately and any pending funds returned.

r788 KYC verification requires a valid government-issued photo ID — your National ID card (NID), passport, or driver's license — along with a recent utility bill or bank statement showing your name and current address. Upload clear photos or scans through your account dashboard. Most r788 KYC reviews complete within 24 hours; during peak periods it may take up to 48 hours.

To reset your r788 password, go to the login page and click the 'Forgot Password' link. Enter the email address associated with your account and follow the reset link sent to your inbox. Check your spam folder if the email does not arrive within a few minutes. If you still cannot access your account, contact r788 live chat support and the team will verify your identity and assist you directly.

No — r788 strictly allows one account per person. Creating or operating duplicate accounts violates our Terms and Conditions and may result in the permanent closure of all linked accounts and forfeiture of any balances or bonuses. If you believe a duplicate account was created by mistake, contact r788 support immediately to resolve it without penalty.

Nagad deposits on r788 are credited instantly in the vast majority of cases — your balance updates within seconds of the Nagad transaction being confirmed. On rare occasions where network delays occur on the Nagad side, crediting can take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact r788 live chat with your Nagad transaction reference number.

The minimum withdrawal amount on r788 is ৳500. Withdrawals are paid to bKash, Nagad, Rocket or Upay and are typically processed within 1 to 6 hours during normal operating hours. Your account must be KYC-verified before any withdrawal can be processed. Larger withdrawal amounts may require additional verification and can take up to 24 hours to complete.

r788 does not charge platform fees on deposits or withdrawals. Your mobile wallet provider — bKash, Nagad, Rocket or Upay — may apply their own service charges to transactions; these are set by the wallet provider and are outside r788's control. We recommend checking your wallet provider's current fee schedule before initiating a transaction so there are no surprises.

r788 currently accepts deposits via bKash, Nagad, Rocket and Upay mobile wallets only. Direct bank transfers from BRAC Bank, Dutch-Bangla Bank, IBBL, Sonali Bank or other Bangladeshi banks are not supported at this time. If your funds are held in a bank account, you can use your bank's app to top up your bKash or Nagad wallet first and then deposit from the wallet into your r788 account.

All slot games on r788 use certified Random Number Generator (RNG) technology, meaning every spin result is completely independent and cannot be predicted or influenced. The RNG is tested regularly by independent auditors to verify that published Return to Player (RTP) percentages are accurate. r788 only partners with certified game studios including Pragmatic Play to ensure fair outcomes on every spin.

Yes — r788 is fully optimised for mobile browsers and no app download is required. Simply open r788.bio in Chrome, Firefox or Safari on your Android or iOS device and the full platform loads automatically. The site performs well on Grameenphone, Robi, Banglalink and Teletalk 4G networks. All games, betting markets and account features are available directly in your mobile browser.

r788 offers a full live casino section with real dealers streaming in real time. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, Crazy Time, Lightning Roulette and Dragon Tiger. Games run 24 hours a day and are powered by leading providers including Evolution Gaming and Ezugi. You can join a table directly from your mobile browser with no download needed.

To bet on a BPL match on r788, log in to your account, go to the Cricket section, and select the BPL fixture you want to bet on. Choose your market — for example, match winner or top batsman — enter your stake amount in BDT, and confirm your bet. All bets settle at the official final result. In-play betting is available on most BPL matches so you can also wager while the match is live.

A wagering requirement is the number of times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus before withdrawing. r788 displays the wagering requirement clearly on every bonus offer. Not all game types contribute equally — check the specific bonus terms for contribution rates by game category.

Free spin winnings on r788 are credited as bonus funds and are subject to the wagering requirement stated in the specific free spin promotion. The multiplier applied to free spin winnings varies by offer. Once you have fully met the wagering requirement, any remaining bonus-derived balance converts to real cash that you can withdraw. Your progress toward completing the requirement is tracked in your account bonus dashboard.

Yes — r788 runs regular promotions for existing players beyond the welcome bonus. These include reload bonuses on subsequent deposits, cricket betting boosts during BPL and T20 World Cup seasons, cashback on net losses, slot tournaments, and seasonal promotions tied to Eid, Pohela Boishakh and other events in the Bangladesh calendar. Log in to your account and check the Promotions section to see all currently active offers.

r788 protects your data using SSL/TLS encryption on all connections between your device and the platform. Personal data is stored on secure servers with strict access controls. Financial transactions are processed through certified payment gateways. r788 does not share your personal data with third parties for marketing purposes. Full details on how your data is handled are available on our Privacy Policy page.

To set a deposit limit or activate a time-out on r788, contact our live chat support team and they will apply the restriction to your account immediately with no waiting period. Available tools include daily, weekly and monthly deposit limits, session time limits, time-outs from 24 hours up to 30 days, and self-exclusion periods of up to 12 months. All responsible gaming tools are free and take effect the moment they are applied.

Self-exclusion is a responsible gaming tool that fully suspends your r788 account for a chosen period ranging from 7 days up to 12 months. During self-exclusion your account is locked, no deposits are accepted and no bets can be placed. To apply it, contact r788 live chat support and state the exclusion period you need. A mandatory 24-hour cooling-off period applies once an exclusion ends before access is restored. Exclusions can always be extended by contacting support.

If gambling is negatively affecting your finances, relationships or wellbeing, act now — do not wait. Contact r788 live chat support immediately and ask for a self-exclusion or deposit limit; our team is trained to help and all conversations are fully confidential. You can also visit our Responsible Gaming page for a complete list of tools and warning signs. r788 takes problem gambling seriously and will always support any player who reaches out for help.